Why you need your card details in the app
When you shop online, the checkout page usually asks for three things from your card: the long card number, the expiry date, and a three-digit security code on the back, known as the CVV. You do not need to dig out your plastic card to find these. Your banking app shows them too, safely protected. This guide walks you through finding them in the app, step by step. Don't worry: you cannot do anything wrong here. You are only looking at numbers that already belong to your card. If you do not yet have a current account with this kind of app feature, you can browse options at /en/personal-accounts.
Step by step: viewing your card details
- Open your bank's app on your smartphone. This is the small, square icon showing your bank's logo on your home screen.
- Log in the way you normally do, for example with your fingerprint, your face, or your PIN, a personal secret number.
- On the app's main screen, look for a section called "Cards" or "My Cards". It is often marked with a small card icon.
- Tap the card you want to use for shopping.
- On the next screen, look for a button labelled something like "View card details" or "Show details".
- Tap that button.
- Confirm your identity again, for example with your fingerprint or your PIN. This is normal, and it is a good sign: this extra security step protects your card details so no one else can view them easily, even if they were holding your unlocked phone.
- After you confirm, the full card number, the expiry date, and the security code (CVV) appear on the screen.
- Read the numbers slowly and type them into the online shop's order form. Many apps also show a small copy icon next to each number, so you can copy it and paste it into the form without mistyping.
- Close the card details screen once you have entered the information. Simply tap the arrow or the X at the top of the screen.
An important safety note
These three details, your card number, expiry date, and CVV, are enough for someone to shop online in your name. Because of this, never share them over the phone. Your bank will never call you and ask for these details. Not even if the caller sounds very convincing, knows your name, or claims there is a problem with your account.
A typical scam call might sound like this: "Hello, this is your bank's security department. We have spotted a suspicious payment on your card. To stop it, please tell me your card number and the code on the back." This is always a scam. Hang up immediately. Then call your bank back yourself, using only the phone number on the back of your card or from the official app, never a number the caller gives you.
What to do if something goes wrong
If the "View card details" button is not visible, or the app shows an error message, nothing is broken. Close the app, open it again, and try once more. Also check that your phone is connected to the internet, either via Wi-Fi or mobile data. If the problem continues, call your bank. Always use the number on the back of your card or from your bank's official website, never a number from an unexpected email or text message. Never read your card number or CVV out loud to anyone who calls you, no matter how urgent it sounds.